How & where to install ADA sign guide

Terms and Conditions

Effective Date: 01/01/2020
Last Updated: 01/01/2020

These Terms and Conditions ("Terms") govern the use of this website and the purchase of products offered by our small, family-owned business based in Brooklyn, New York (“Company,” “we,” “us,” or “our”). By placing an order or using our website, you (“Customer” or “Buyer”) agree to these Terms in full. If you do not agree, you must not use our website or purchase our products.

1. Business Representation

We are an independent, family-owned business not affiliated with, endorsed by, or sponsored by the City of New York or any government agency. This includes but is not limited to:

  • The New York City Department of Housing Preservation and Development (HPD)

  • The Department of Buildings (DOB)

  • The Department of Transportation (DOT)

  • The Department of Sanitation (DSNY)

  • The Fire Department of New York (FDNY)

We are also not affiliated with any federal, state, or municipal authorities. Any references to such entities or their regulations are for informational purposes only.

2. Product Description and Intended Use

All signage products are sold “as-is” based on general regulatory knowledge and common applications. The content, material, size, language, and format of a sign are determined solely by the intended use as defined by the Customer.

We do not guarantee that any particular product is legally compliant for a specific jurisdiction, property type, or use. It is the Customer’s full responsibility to determine the appropriateness of the signage.

3. Customer’s Responsibility for Compliance

Laws and code requirements vary widely between jurisdictions and can change without notice. It is the sole responsibility of the Customer to:

  • Determine which signage is required for their property

  • Ensure compliance with federal, state, and local laws

  • Confirm code and regulatory compatibility of the product ordered

We do not provide legal or code compliance advice and do not assume any liability for non-compliance issues resulting from the use of our products.

4. Legal Disclaimer

Accuracy and Timeliness
The information, deadlines, and code summaries on this site or provided in any documentation may not reflect the latest updates. We make no warranty or representation that any information is current, complete, or applicable to your specific circumstances.

No Legal Advice
All information presented on our website, product pages, communications, or packaging is for general informational purposes only. It should not be construed as legal, regulatory, or professional advice. For legal guidance, we strongly encourage consulting a licensed attorney or regulatory official.

Reference to Agencies
Our website may contain references to, or links from, various government agencies. These are not endorsements, and we are not responsible for the accuracy, completeness, or functionality of any external website or legal interpretation.

5. Limitation of Liability

We shall not be held liable for:

  • Injuries, damages, fines, or penalties due to incorrect sign usage or installation

  • Misinterpretation or reliance on informational content

  • Delays in shipping or supply chain disruptions beyond our control

  • Non-compliance citations or violations issued by regulatory authorities

All products are provided “AS IS,” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

6. Order Acceptance and Processing

  • Orders are processed upon confirmation of payment.

  • Custom signs are non-refundable unless defective upon receipt.

  • Changes or cancellations for standard orders must be requested within 24 hours.

  • All sales are considered final unless otherwise noted in our Return Policy.

7. Shipping and Risk of Loss

We do not guarantee shipping or delivery times. Once an order has been shipped, delivery timelines are managed by the shipping carrier, and any delays due to the carrier—such as weather, logistical issues, or service disruptions—are beyond our control. If a package does not arrive on time due to carrier-related delays, no refund will be issued for the shipping cost.

Orders placed Monday through Thursday before 12:00 PM (Eastern Time) will be processed and shipped the same business day, whenever possible. Orders placed after 12:00 PM or on Fridays, weekends, or holidays will be considered as received on the next business day and processed accordingly. We ship only on Mondays through Thursdays. No shipments are processed or sent out on Fridays, Saturdays, or Sundays.

We are not responsible for any loss or damage that occurs during transit. Customers must file claims directly with the shipping carrier in the event of a lost, delayed, or damaged package. Please ensure your shipping address is accurate at checkout. We cannot reship or refund orders due to address errors made by the Customer.

8. Intellectual Property

All logos, product descriptions, photos, designs, and written materials on this site are our intellectual property. You may not copy, reproduce, or distribute this content without written permission.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New York. Any disputes arising from the use of our website or products shall be subject to the exclusive jurisdiction of the courts located in Kings County, New York.

10. Acceptance of Terms

By using our website or placing an order, you acknowledge and accept these Terms and Conditions, including the full Legal Disclaimer incorporated herein. You further agree to hold us harmless from any liability associated with product use, regulatory interpretation, or compliance errors.